Guest Experience Supervisor (FT)

Wills Group; Charlotte (NC); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

Tuition reimbursement

401(k) with match

Health, dental, vision plans

Employee discounts

Job summary

Dash In, a division of the Wills Group, is hiring a Front of House Guest Experience Supervisor in Charlotte, NC. You will lead a high-performing team, ensure smooth front-of-house operations, and deliver outstanding guest experiences while upholding brand standards.

Ideal candidate has 1+ year supervisory experience in retail or customer service, strong people skills, and comfort with POS tech. ServSafe certification is a plus; position pays hourly with overnight premiums.

Qualifications

• Minimum 1 year in a supervisory or management role in customer service or retail.
• High School Diploma or GED or ability to complete employer-paid GED.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on exceptional guest experiences with people skills.
• Active ServSafe Certification is a plus.

Responsibilities

• Collaborate with Guest Experience Manager and Store Manager to train a high-performing team.
• Ensure smooth front-of-house operations and provide tools for guests to be served quickly.
• Interact with guests, addressing questions and concerns promptly.
• Support associates to meet guest needs efficiently and maintain a 'no wait' experience.
• Monitor customer flow and open registers as needed for seamless service.
• Uphold brand standards including guest engagement, cleanliness and safety.
• Communicate with Guest Experience Manager about ordering and inventory needs.
• Complete tasks as directed by Guest Experience Manager and Sr. Store Manager.

Skills

Guest experience

Team training

Multitasking

POS software

People skills

Education

High school diploma

GED option

Tools

POS systems

Job description

Location: 9930 N Tryon St., Charlotte, NC 28262 Status: Full-time
Pay Rate: $18.00 – $22.50 per hour (+$1.00/hr. overnight)

Join the Dash In Team as a Front of House Guest Experience Supervisor

Role: Guest Experience Supervisor

Location: 9930 N Tryon St., Charlotte, NC 28262 Status: Full-time
Pay Rate: $18.00 – $22.50 per hour (+$1.00/hr. overnight)

Join the Dash In Team as a Front of House Guest Experience Supervisor

Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team!

Your Role in Creating Remarkable Experiences:

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Qualifications and Experience:

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED -or- ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Why Dash In?

Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:

Employee Benefits and Perks:

• Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
• Paid Community Engagement: 2 paid community service days each year.
• Paid Parental Leave: Support for new parents.
• Tuition reimbursement, development programs, and certificate program assistance.
• Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
• Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
• Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
• Career Growth: Opportunities to advance in the Mid-Atlantic Region.
• Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.

Dash In is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. #NSOTM