Guest Experience Supervisor – Front Desk Leader

Tharaldson Hospitality Management LLC; Rancho Cordova (CA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Comprehensive benefits: medical,Vision

Dental

401k

Profit Sharing

Paid vacation

Job summary

Tharaldson Hospitality Management LLC is seeking a Front Desk Supervisor for our Rancho Cordova location. This full-time clerical role focuses on delivering warm, professional guest service at the front desk and coordinating day-to-day front office activities.

You will supervise front desk staff, train agents, manage scheduling, and maintain accurate guest records. The role requires 0–1+ year of service experience and a certificate or equivalent training. Benefits and daily pay are offered.”

Qualifications

• 0–1+ year of customer service experience.
• Hospitality mindset and willingness to create a positive guest experience.
• Ability to handle confidential information with integrity.
• Ability to answer and route calls accurately; take guest messages.

Responsibilities

• Performs front desk guest services as scheduled by Management.
• Provides training, including safety training, to front office staff as directed by Management.
• Assists in the selection of Guest Service Agents.
• Assists in scheduling front desk personnel within budget guidelines to ensure adequate staffing.
• Maintains accurate records including cash flow sheet, direct bill accounts, registration cards, and payment cards.
• Responds to group and travel agents for special requests on rooms and rates.
• Assists with sales and marketing efforts as directed.
• Assigns duties to Guest Service Agents and monitors performance for policy adherence.
• Answers inquiries regarding hotel policies and services.
• Performs duties of the General Manager in their absence.
• Assists General Manager in staff meetings.
• All other duties as assigned.

Skills

Customer service

Hospitality

Data privacy

Phone etiquette

Education

One-year certificate or equivalent training

Job description

Tharaldson Hospitality Management LLC is seeking a Front Desk Supervisor for our Rancho Cordova location. This full-time clerical role focuses on delivering warm, professional guest service at the front desk and coordinating day-to-day front office activities.

You will supervise front desk staff, train agents, manage scheduling, and maintain accurate guest records. The role requires 0–1+ year of service experience and a certificate or equivalent training. Benefits and daily pay are offered.”