Guest Experience Supervisor — Front Desk Leader

Wentworth By the Sea; New Castle (NH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

health insurance

dental insurance

vision insurance

life insurance

hospital indemnity

accident insurance

short term disability

paid time off

holiday pay

employee assistance program

hotel room discounts

shift meal

Job summary

Wentworth by the Sea is seeking a motivated Front Desk Supervisor to greet guests, manage check-ins and check-outs, and set a welcoming tone for their stay.

You will lead the front desk team, coordinate with other departments to ensure smooth operations, resolve guest requests, and uphold exceptional service standards throughout each shift.

We offer a competitive hourly wage and a comprehensive benefits program designed to support our valued team members.

Qualifications

• Previous customer service experience required.
• Strong communication skills and professional demeanor.
• Ability to manage front desk operations efficiently and politely.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Administering check-ins and check-outs.
• Leading the front desk team: training, coaching, assigning duties, and delegating.
• Providing front desk services to guests and resolving issues.
• Collaborating across departments to ensure an outstanding guest experience.
• Assigning rooms and handling administrative tasks.
• Delivering mail and messages; coordinating with bell staff.
• Processing guest payments and handling inquiries about local services.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Job description

Wentworth by the Sea is seeking a motivated Front Desk Supervisor to greet guests, manage check-ins and check-outs, and set a welcoming tone for their stay.

You will lead the front desk team, coordinate with other departments to ensure smooth operations, resolve guest requests, and uphold exceptional service standards throughout each shift.

We offer a competitive hourly wage and a comprehensive benefits program designed to support our valued team members.