Front Desk Agent

Wentworth By the Sea; New Castle (NH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Hospital indemnity

Accident insurance

Short term disability

Paid time off

Holiday pay

Employee assistance program

Hotel room discounts

Shift meal

Job summary

Wentworth by the Sea in New Castle, NH is seeking a Front Desk Agent to greet guests, recognize VIPs, and manage check-ins and check-outs while delivering a warm, lasting first impression.

You will handle room assignments, process payments, assist with guest requests, and coordinate with bell staff and management, using strong communication and conflict-resolution skills. We offer a competitive hourly wage and a robust benefits program.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong time-management and organizational abilities.
• Ability to diffuse tense situations with tact and professionalism.

Responsibilities

• Greet guests and recognize VIPs or returning guests.
• Administer check-ins and check-outs and assign rooms.
• Deliver mail and messages and coordinate with bell staff and management.
• Process payments and handle guest requests.
• Provide information and assist with accommodations.
• Diffuse tense situations professionally and courteously.

Skills

Customer service

Interpersonal skills

Conflict resolution

Written communication

Verbal communication

Time management

Organizational skills

Listening skills

Patience

Education

High school diploma or GED

Job description

Wentworth by the Sea is currently accepting applications for Front Desk Agent. As part of the first 10 minutes of a guest’s experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it were their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

We offer candidates for Front Desk Agent a competitive hourly wage as well as a substantial benefits program including 401(k), health insurance, dental insurance, vision insurance, life insurance, hospital indemnity, accident insurance, short term disability, paid time off, holiday pay, employee assistance program, hotel room discounts, and a shift meal.

Responsibilities of our Front Desk Agents include but are not limited to greeting guests, recognizing guests who are VIPs or returning, administering check-ins and check-outs, assigning rooms and taking care of administrative duties, delivering mail and messages, processing payments, coordinating with bell staff as well as management, providing information to guests, accommodating requests, and diffusing tense situations.

Successful candidates for Front Desk Agent should possess:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.