Guest Experience Specialist (Front Desk)

Wentworth By the Sea; New Castle (NH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Hospital indemnity

Accident insurance

Short term disability

Paid time off

Holiday pay

Employee assistance program

Hotel room discounts

Shift meal

Job summary

Wentworth by the Sea in New Castle, NH is seeking a Front Desk Agent to greet guests, recognize VIPs, and manage check-ins and check-outs while delivering a warm, lasting first impression.

You will handle room assignments, process payments, assist with guest requests, and coordinate with bell staff and management, using strong communication and conflict-resolution skills. We offer a competitive hourly wage and a robust benefits program.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong time-management and organizational abilities.
• Ability to diffuse tense situations with tact and professionalism.

Responsibilities

• Greet guests and recognize VIPs or returning guests.
• Administer check-ins and check-outs and assign rooms.
• Deliver mail and messages and coordinate with bell staff and management.
• Process payments and handle guest requests.
• Provide information and assist with accommodations.
• Diffuse tense situations professionally and courteously.

Skills

Customer service

Interpersonal skills

Conflict resolution

Written communication

Verbal communication

Time management

Organizational skills

Listening skills

Patience

Education

High school diploma or GED

Job description

Wentworth by the Sea in New Castle, NH is seeking a Front Desk Agent to greet guests, recognize VIPs, and manage check-ins and check-outs while delivering a warm, lasting first impression.

You will handle room assignments, process payments, assist with guest requests, and coordinate with bell staff and management, using strong communication and conflict-resolution skills. We offer a competitive hourly wage and a robust benefits program.