Front Desk Supervisor

Wentworth By the Sea; New Castle (NH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

health insurance

dental insurance

vision insurance

life insurance

hospital indemnity

accident insurance

short term disability

paid time off

holiday pay

employee assistance program

hotel room discounts

shift meal

Job summary

Wentworth by the Sea is seeking a motivated Front Desk Supervisor to greet guests, manage check-ins and check-outs, and set a welcoming tone for their stay.

You will lead the front desk team, coordinate with other departments to ensure smooth operations, resolve guest requests, and uphold exceptional service standards throughout each shift.

We offer a competitive hourly wage and a comprehensive benefits program designed to support our valued team members.

Qualifications

• Previous customer service experience required.
• Strong communication skills and professional demeanor.
• Ability to manage front desk operations efficiently and politely.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Administering check-ins and check-outs.
• Leading the front desk team: training, coaching, assigning duties, and delegating.
• Providing front desk services to guests and resolving issues.
• Collaborating across departments to ensure an outstanding guest experience.
• Assigning rooms and handling administrative tasks.
• Delivering mail and messages; coordinating with bell staff.
• Processing guest payments and handling inquiries about local services.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Job description

Wentworth by the Sea is looking for a motivated and organized candidatefor the position of Front Desk Supervisor. The Front Desk Supervisor is responsible for making lasting first impressions, by welcoming our guests and setting the tone for their stay. Undertaking various procedural and administrative duties, and the ability to deal with and diffuse conflict or tension are critical aspects of the Front Desk Supervisor role.

We offer Front Desk Supervisor candidates a competitive hourly wage as well as a substantial benefits program.

• 401(k)
• health insurance
• dental insurance
• vision insurance
• life insurance
• hospital indemnity
• accident insurance
• short term disability
• paid time off
• holiday pay
• employee assistance program
• hotel room discounts
• shift meal

Responsibilities include but are not limited to:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Leading the front desk team: Training, coaching, assigning duties/delegating, etc.
• Providing front desk services to guests
• Collaborate across departments to ensure efficiency and an outstanding guest experience
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests

Successful Front Desk Supervisor candidates should possess previous customer service experience, exceptional interpersonal skills, good written and verbal communication, time management and organizational skills, experience resolving conflicts, as well as patience and the ability to listen well.

Wentworth by the Sea strives to select individuals that help us to achieve our company’s mission. This is a great opportunity to be a part of an organization that believes our team members are our most important resource.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.