Guest Experience Supervisor — Front Desk Lead

Courtyard Marriott Village; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday time

Pet insurance

Job summary

HEI Hotels and Resorts is seeking a friendly Front Desk Associate to support smooth operations at the Courtyard Orlando Lake Buena Vista. You will welcome guests, assist with check-in/out, and provide information on local attractions and hotel services.

The role requires one year of hospitality customer service, accurate cash handling, and strong communication skills. You will work at the front desk, ensuring a positive guest experience and adherence to brand standards.

Qualifications

• One year of customer service experience in hospitality or a similar setting.
• Ability to handle cash and perform basic arithmetic accurately.
• Strong verbal and written communication skills.
• Proficient in using a computer system to input guest information and manage transactions.
• Ability to stand, walk, and work behind the front desk for extended periods.

Responsibilities

• Assist Front Office Manager in supervising front desk operations to ensure guest satisfaction.
• Greet guests warmly and manage check-in/check-out with accuracy and efficiency.
• Explain outlet hours, local attractions, and services to guests.
• Input guest information, verify room rates, and balance house accounts.
• Handle payments, charge postings, and close out guest accounts.
• Respond to guest requests and resolve issues promptly and professionally.

Skills

Customer service

Communication

Cash handling

Arithmetic skills

Problem solving

Education

High school diploma or equivalent

Tools

Computer skills

Calculator

Job description

HEI Hotels and Resorts is seeking a friendly Front Desk Associate to support smooth operations at the Courtyard Orlando Lake Buena Vista. You will welcome guests, assist with check-in/out, and provide information on local attractions and hotel services.

The role requires one year of hospitality customer service, accurate cash handling, and strong communication skills. You will work at the front desk, ensuring a positive guest experience and adherence to brand standards.