Guest Experience Supervisor - Front Desk

Holiday Inn Club Vacations; South Lake Tahoe (NV); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Pet Insurance

HSA/FSA

401K with Company Match

PTO

Free Meal Per Day

Discounted Stays

Tuition Assistance

Growth Opportunities

Excellent Company Culture

Job summary

Holiday Inn Club Vacations is seeking a Front Office Supervisor to help lead a welcoming team and deliver memorable experiences for owners and guests at The Ridge Resort in Stateline, NV. You will support hiring, training, and supervising staff, with a focus on coaching and consistent service excellence.

The role requires room for growth, strong communication, and proficiency with hotel systems. A high school diploma is preferred and prior front desk supervisory experience is valued.

Qualifications

• 6 months to 1 year in a Team Lead or Supervisory role.
• 1-2 years in Front Desk, PBX or Guest Services in a hotel/resort.
• Extensive experience with property management systems.
• Proficient in Microsoft Word and Excel.
• Excellent guest and employee relations skills.
• Strong verbal and written communication abilities.

Responsibilities

• Assist Front Desk Manager in checking in/out and related transactions to standards.
• Lead front desk team to deliver an exceptional vacation experience with coaching and training.
• Help create and implement plans to improve departmental scores.
• Produce weekly or monthly management reports.
• Undertake other projects assigned by the GM or Front Desk Manager.

Skills

Team leadership

Guest relations

Customer service

Communication skills

Staff coaching

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Property management systems

Job description

Holiday Inn Club Vacations is seeking a Front Office Supervisor to help lead a welcoming team and deliver memorable experiences for owners and guests at The Ridge Resort in Stateline, NV. You will support hiring, training, and supervising staff, with a focus on coaching and consistent service excellence.

The role requires room for growth, strong communication, and proficiency with hotel systems. A high school diploma is preferred and prior front desk supervisory experience is valued.