Front Desk Agent

Concord Hospitality Enterprises Co.; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-manag

Training, development, and career

Job summary

Concord Hospitality Enterprises Co. in Charlotte, NC invites you to join as a Front Desk Clerk or Guest Services Clerk. You will greet guests, handle check-ins and inquiries, and ensure a warm, efficient start to every stay.

This role requires a friendly demeanor, strong communication, the ability to multitask in a fast-paced hotel environment, and attention to detail with guest privacy. Evening, weekend, and holiday shifts are common, with training and growth opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal communication

Multitasking

Professionalism

Detail-oriented

Flexibility

Education

High school diploma or equivalent

Hospitality/customer service experience (preferred)

Job description

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times


• Maintain a high level of service and hospitality standards


• Promptly address guest concerns and ensure satisfaction in a timely manner


• Post guest charges, collect payments, and follow cash handling procedures


• Handle guest mail and messages with respect to privacy and professionalism


• Stay knowledgeable about the hotel brand, travel programs, and special offers


• Communicate guest feedback effectively to departments and management


• Respond quickly to calls, lobby visitors, and team members needing assistance


• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred


• Prior hospitality or customer service experience is a plus


• Strong interpersonal and communication skills


• Ability to multitask and remain professional in a fast-paced environment


• Detail-oriented with strong organizational skills


• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages


• Medical, dental, and vision insurance


• Life insurance and short/long-term disability options


• 401(k) program with company match


• Tuition assistance


• Discounted room rates at Concord-managed hotels


• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our \"Associate First\" culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

\"We Are Concord!\"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality