Guest Experience Specialist — Flexible Shifts & Growth

Concord Hospitality Enterprises; Sacramento (CA); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk to welcome guests from arrival to departure with a warm, proactive approach that makes every stay memorable.

You will assist guests courteously, post charges, collect payments, and stay informed about Concord brands and offers. This full-time role requires strong communication, multitasking, and a flexible schedule including evenings, weekends, and holidays, while upholding hospitality standards and guest privacy at Concord-managed hotels.

Qualifications

• High school diploma preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Assist guests courteously and professionally at all times.
• Post guest charges and collect payments; follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Stay knowledgeable about hotel brand, travel programs, and offers.
• Communicate guest feedback to departments and management.
• Respond quickly to calls, lobby visitors, and teammates needing help.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication

Multitasking

Detail-oriented

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk to welcome guests from arrival to departure with a warm, proactive approach that makes every stay memorable.

You will assist guests courteously, post charges, collect payments, and stay informed about Concord brands and offers. This full-time role requires strong communication, multitasking, and a flexible schedule including evenings, weekends, and holidays, while upholding hospitality standards and guest privacy at Concord-managed hotels.