Guest Experience Supervisor - Front Desk

Makeready; Portland (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO/PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company-matched 401k

Student loan repayment

Job summary

The Heathman Hotel in downtown Portland seeks a front desk supervisor to uphold our renowned guest experience and support a collaborative team. You will oversee daily operations, mentor staff, and ensure smooth service across shifts.

The role emphasizes hospitality, attention to detail, and a courteous, professional demeanor. The position may include some night and weekend hours as needed to maintain top-tier guest service.

Qualifications

• Prior experience working in a hotel highly preferred.
• Professional, personable and courteous personality.
• Prior management experience highly preferred.
• Excellent attention to detail.

Responsibilities

• Courteously and accurately answer guest inquiries and concerns
• Ensure the smooth operations of the front desk area
• Supervise daily shift process ensuring all team members adhere to highest guest service standards
• Train team members and respond to any problems in a quick manner
• Fill in, as necessary, at the front desk/overnight
• Ensure that the front desk area is clean, tidy and presentable at all times
• Resolve guest issues and complaints to the best of your ability
• Arrange for transportation for guests as needed
• Work closely with housekeeping, operations and sales
• Adhere to Makeready's Guiding Principles, policies, and procedures
• Additional duties and assignments, as assigned

Skills

Guest service excellence

Team leadership

Communication skills

Problem solving

Job description

The Heathman Hotel in downtown Portland seeks a front desk supervisor to uphold our renowned guest experience and support a collaborative team. You will oversee daily operations, mentor staff, and ensure smooth service across shifts.

The role emphasizes hospitality, attention to detail, and a courteous, professional demeanor. The position may include some night and weekend hours as needed to maintain top-tier guest service.