Front Desk Supervisor

Makeready; Portland (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO/PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company-matched 401k

Student loan repayment

Job summary

The Heathman Hotel in downtown Portland seeks a front desk supervisor to uphold our renowned guest experience and support a collaborative team. You will oversee daily operations, mentor staff, and ensure smooth service across shifts.

The role emphasizes hospitality, attention to detail, and a courteous, professional demeanor. The position may include some night and weekend hours as needed to maintain top-tier guest service.

Qualifications

• Prior experience working in a hotel highly preferred.
• Professional, personable and courteous personality.
• Prior management experience highly preferred.
• Excellent attention to detail.

Responsibilities

• Courteously and accurately answer guest inquiries and concerns
• Ensure the smooth operations of the front desk area
• Supervise daily shift process ensuring all team members adhere to highest guest service standards
• Train team members and respond to any problems in a quick manner
• Fill in, as necessary, at the front desk/overnight
• Ensure that the front desk area is clean, tidy and presentable at all times
• Resolve guest issues and complaints to the best of your ability
• Arrange for transportation for guests as needed
• Work closely with housekeeping, operations and sales
• Adhere to Makeready's Guiding Principles, policies, and procedures
• Additional duties and assignments, as assigned

Skills

Guest service excellence

Team leadership

Communication skills

Problem solving

Job description

The Heathman Hotel is where Portland’s cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the city. Rooted in history yet thoughtfully evolved for the modern guest, The Heathman blends classic elegance with contemporary comfort in the heart of downtown Portland.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to ensure their team feels empowered to make decisions for the guests and have all of the tools needed to problem solve any issues that arise.

Requested Tasks

• Courteously and accurately answer guest inquiries and concerns
• Ensure the smooth operations of the front desk area
• Supervise daily shift process ensuring all team members adhere to highest guest service standards
• Train team members and respond to any problems in a quick manner
• Fill in, as necessary, at the front desk/overnight
• Ensure that the front desk area is clean, tidy and presentable at all times
• Resolve guest issues and complaints to the best of your ability
• Arrange for transportation for guests as needed
• Work closely with housekeeping, operations and sales
• Adhere to Makeready's Guiding Principles, policies, and procedures
• Additional duties and assignments, as assigned

Requested Capabilities

• Prior experience working in a hotel highly preferred
• Professional, personable and courteous personality
• Prior management experience highly preferred
• Excellent attention to detail
• Highly organized and efficient
• Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
• Must be able to lift objects weighing up to 50 pounds
• May be required to work nights and weekends, as needed
• If covering for Night Audit, must be able to stay awake during evening and overnight hours
• Must be able to sit for long periods of time, able to walk and stand as needed

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.