Guest Experience Leader, Front Desk

Makeready; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

PTO and PTO exchange

Pet insurance

Company-matched 401k

Student loan repayment program

Job summary

Makeready invites applications for a Front Desk Leader at The Heathman Hotel in Portland. You will lead a team to create unique guest experiences through personalized service and effective management. Your responsibilities include training team members, resolving inquiries, and maintaining high service standards.

The ideal candidate has strong leadership skills, a guest-first approach, and prior experience in hospitality. We offer competitive benefits including PTO, health insurance, and a 401k program.

Qualifications

• Prior experience in a similar role preferred.
• Ability to lead, motivate and develop team members.
• Must possess a personable, engaging, and professional demeanor.

Responsibilities

• Select, onboard, train and cross train all front office team members.
• Enhance guest experiences by ensuring adherence to service standards.
• Resolve guest inquiries and concerns quickly and courteously.
• Supervise daily shift processes to ensure high guest service standards.

Skills

Leadership skills

Guest service orientation

Knowledge of property and area

Effective communication

Job description

Makeready invites applications for a Front Desk Leader at The Heathman Hotel in Portland. You will lead a team to create unique guest experiences through personalized service and effective management. Your responsibilities include training team members, resolving inquiries, and maintaining high service standards.

The ideal candidate has strong leadership skills, a guest-first approach, and prior experience in hospitality. We offer competitive benefits including PTO, health insurance, and a 401k program.