Guest Experience Supervisor - Art-Driven Hospitality

SmartRecruiters, Inc.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

21c Museum Hotels in Louisville seeks a Front Desk Supervisor to lead front desk and valet operations, resolve guest concerns, and coordinate with Housekeeping and Engineering to ensure smooth service. You will greet guests, handle check-ins/outs, process charges, answer inquiries by phone and in person, and maintain accurate records while upholding a friendly, professional demeanor.

This role requires cash handling experience, English fluency, and strong multitasking in a dynamic hospitality

Qualifications

• Experience handling cash and guest payments.
• Direct interaction with the public with strong service skills.
• Fluent English with clear communication.
• Ability to multitask in a fast-paced hotel environment.
• Organized and detail-oriented with accuracy.

Responsibilities

• Respond professionally to guest inquiries and reservations.
• Manage front desk and valet staff during shifts.
• Greet guests and complete check-in procedures.
• Assist with guest check-out and post charges accurately.
• Communicate with Housekeeping and Engineering to fulfill requests.
• Maintain accurate records and respond to guest concerns.
• Answer calls on PBX and provide wake-up calls.
• Ensure policy compliance and professional demeanor.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

English fluency

Multi-tasking

Communication skills

Professional demeanor

Tools

POS systems

PBX system

Computerized cash registers

Job description

21c Museum Hotels in Louisville seeks a Front Desk Supervisor to lead front desk and valet operations, resolve guest concerns, and coordinate with Housekeeping and Engineering to ensure smooth service. You will greet guests, handle check-ins/outs, process charges, answer inquiries by phone and in person, and maintain accurate records while upholding a friendly, professional demeanor.

This role requires cash handling experience, English fluency, and strong multitasking in a dynamic hospitality