Guest Experience Supervisor

Automatic Data Processing, Inc.; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sexy Fish Miami is seeking a Restaurant Host/Hostess Supervisor to greet guests, escort to tables, and maintain seating standards and room cleanliness. You will manage the reservation book, coordinate table allocations, and ensure every guest experiences a warm, professional first impression.

During service you’ll support the team, monitor guest needs, handle calls and messages, and uphold restaurant standards through each shift, including evenings, weekends, and holidays.

Qualifications

• Excellent communication and problem‑solving skills.
• Ability to work evenings, weekends, and holidays as required.
• Capacity to walk, stand, and move for long periods.
• Maintain a professional, welcoming demeanor at all times.

Responsibilities

• Greet guests warmly and escort to tables, ensuring seating standards.
• Maintain reservation book/system, allocate tables, and monitor future bookings.
• Answer calls and emails promptly; log guest requests and VIP notes.
• Ensure cleanliness and readiness of menus and dining area.
• Coordinate with management to communicate guest concerns and special requirements.

Skills

Communication

Problem-solving

Evening/weekend availability

Physical stamina

Job description

Sexy Fish Miami is seeking a Restaurant Host/Hostess Supervisor to greet guests, escort to tables, and maintain seating standards and room cleanliness. You will manage the reservation book, coordinate table allocations, and ensure every guest experiences a warm, professional first impression.

During service you’ll support the team, monitor guest needs, handle calls and messages, and uphold restaurant standards through each shift, including evenings, weekends, and holidays.