Reception Supervisor

Sexy Fish Miami; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Sexy Fish Miami in Brickell invites a friendly Restaurant Host/Hostess to greet guests, escort to tables, and uphold our high service standards. You’ll help prepare the dining room for service and ensure the reservation system runs smoothly.

The role requires strong communication, reliability for evenings and weekends, and a professional, guest-focused presence. Join a vibrant team delivering memorable hospitality in a premier dining venue.

Qualifications

• Excellent communication and problem-solving abilities.
• Demonstrated customer service experience in hospitality.
• Ability to manage reservations and seating efficiently.
• Professional presentation and guest-focused demeanor.

Responsibilities

• Greet and escort guests, seat at tables, and maintain service standards.
• Support in preparing the restaurant for service and keep dining area clean.
• Manage reservations and log guest details to optimize occupancy.
• Communicate guest needs and VIPs to the management team.
• Answer calls and emails; handle messages promptly.
• Maintain knowledge of menu, hours, and specials.
• Ensure confidentiality of company information.

Skills

Communication skills

Customer service

Hospitality

Time management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time SFM, Miami, FL, US

2 days ago Requisition ID: 1107

About Sexy Fish Miami:

Sexy Fish Miamibrings the vibrant spirit of contemporary Asian dining to the heart of Brickell, combining bold design, world-class food, and electric energy. Located in a stunning setting, our venue is as much a feast for the eyes as it is for the palate.

Job Overview:

Supervises restaurant host/hostesses. Courteously greet and escort guests to tables and assist in seating, ensuring restaurant standards of service. Always assist in preparing the Restaurant for service and maintaining the cleanliness of the room. Maintain reservation book/system and assist in monitoring the guests' needs and all phases of the operation.

What You’ll Be Doing:

Duties and Responsibilities

• Ensure you report for duty punctually always wearing the correct uniform with the highest standards of grooming.
• Ensure all our guests receive a positive, warm, and professional first impression of the Restaurant and to be seated at their table.
• Assist in an efficient registration and logging of all arriving guests.
• Manage the bookings in an efficient way, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings. Must always have awareness of future booking constraints.
• Answer all incoming calls promptly and courteously and to ensure all telephone messages, and emails are answered accordingly.
• Ensure all booking details are accurate and to assist in maximizing table occupancy.
• Maintain complete knowledge of:
  • Daily restaurant covers.
  • Hours of operation of each outlet, ambiance, menu selections and price range.
  • Featured entertainment performing at the restaurant.
  • Menu items, specials, out of stock items, liquor brands, beers and non-alcoholic selections available in the Restaurant.
  • Table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the Restaurant.
• Ensure all reservations are communicated to the Management Team on duty in a detailed hand-over and to inform them of Special Attention Guests/VIP’s.
• Report and log any complaints/comments to the Management Team on duty.
• Ensure all dietary requirements are detailed and accurate for party bookings and kitchen has this information in good time.
• Ensure immaculate cleanliness of all menus, no smudges, cornered pages, stains etc.
• Ensure regular clients are recognized and greeted accordingly and their profiles are regularly updated.
• Acknowledge and bid farewell to all departing guests leaving them with a good and professional lasting impression.
• Ensure the weekly stationary requisitions are completed and recorded on time.
• It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
• Additional duties as assigned by management

What We’re Looking For:

• Excellent communication and problem-solving skills
• Ability to work evenings, weekends, and holidays as required
• Ability to grasp, lift, move, or push goods on cart/truck weighing up to 15 pounds.
• Walk or remain in stationary position for 8 or more hours throughout work shift
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to tolerate varying conditions of noise level, temperature, and illumination

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged.