Guest Experience Supervisor

Travel + Leisure Co.; Birch Bay (WA); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Voluntary income protection

Wellness program

Employee Assistance Program

Paid time off including 12 vacation +

6 holidays per year

Sick leave

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor in Birch Bay, WA to lead daily guest service operations and ensure outstanding guest experiences.

You will manage front- and back-of-house activities, coach staff, and coordinate check-in/check-out procedures while maintaining inventory and reporting on performance. This role offers competitive hourly pay and comprehensive benefits, with a focus on hospitality excellence.

Qualifications

• Valid driver’s license and ability to work under pressure.
• Leadership skills to coach, mentor, and train staff.
• Excellent verbal and written communication and hospitality service skills.

Responsibilities

• Lead daily guest service shifts and plan front- and back-of-house operations.
• Ensure proper check-in/check-out procedures and communicate needs with team.
• Maintain room inventory and complete daily checklists with follow-up.
• Provide hands-on training and coaching for customer service approaches.

Skills

Valid driver's license

Work under pressure

Leadership and mentoring

Excellent communication

Reports analysis

Customer service experience

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor in Birch Bay, WA to lead daily guest service operations and ensure outstanding guest experiences.

You will manage front- and back-of-house activities, coach staff, and coordinate check-in/check-out procedures while maintaining inventory and reporting on performance. This role offers competitive hourly pay and comprehensive benefits, with a focus on hospitality excellence.