Guest Experience Lead

Altar'd State; Tysons (VA); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Altar’d State is seeking a Guest Lead to support store leadership in delivering exceptional guest service, maintaining engaging visuals, and coaching associates. The role focuses on daily operations, guest interactions, and upholding brand standards in a fast-paced retail environment.

The position reports to Store Leadership and emphasizes teamwork, store presentation, and compliance with company policies while contributing to a welcoming, charitable, and community-driven shopping experience.

Qualifications

• Must be at least 20 years of age.
• Previous retail experience preferred.
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Responsibilities

• Consistently delivers an exceptional guest experience
• Consistently adheres to Altar’d State's guest service standards
• Acts as a positive role model, contributes to a culture of teamwork
• Coaches associates on guest interactions, recognizes great performance
• Demonstrates accountability and ownership of behaviors and results
• Embraces feedback and uses it to drive positive change
• Embraces change, leads through conflict and treats others with respect
• Maintains a clean and presentable store environment
• Assists in the construction of merchandising and window displays
• Represent the brand well by adhering to dress and grooming standards
• Completes opening/closing procedures as directed by management
• Adheres to loss prevention policies and procedures
• Participates in walk-throughs, communicates successes and opportunities
• Serves as leader on duty as needed
• Adheres to organizational Code of Conduct

Job description

Altar’d State is seeking a Guest Lead to support store leadership in delivering exceptional guest service, maintaining engaging visuals, and coaching associates. The role focuses on daily operations, guest interactions, and upholding brand standards in a fast-paced retail environment.

The position reports to Store Leadership and emphasizes teamwork, store presentation, and compliance with company policies while contributing to a welcoming, charitable, and community-driven shopping experience.