Guest Experience Specialist — Wellness & Spa Reception

Massage Envy

California

On-site

USD 22,000 - 28,000

Full time

14 days+

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Job summary

Massage Envy Valencia Way franchise is seeking a friendly, detail-oriented front desk associate to welcome clients, explain Total Body Care options, book services, and encourage home care retail purchases. You will support clinic flow, answer inquiries, and help grow our client base through outreach and excellent service.

Ideal candidates have a high school diploma and retail or sales experience; strong math and computer skills; and exceptional people skills to build positive guest

Qualifications

High school diploma or equivalent; retail or sales experience preferred.
Strong math and computer skills with ability to multitask.
Excellent people skills; ability to build rapport with guests.
Knowledge of massage/skin care services helpful; interest in wellness.

Responsibilities

Provide outstanding customer service and ensure guests feel valued and understood.
Educate clients on Total Body Care and Wellness Program options.
Book services, promote retails based on provider recommendations, and encourage home care products.
Assist with clinic flow: greet clients, answer calls, respond to emails, schedule appointments.
Grow and retain a client base through in-person and outreach efforts.

Skills

Retail sales experience

Customer service

People skills

Multitasking

Math/computer literacy

Education

High School Diploma

Tools

Scheduling software

MS Office / Email

POS systems

Job description

Ideal candidates have a high school diploma and retail or sales experience; strong math and computer skills; and exceptional people skills to build positive guest

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