Guest Experience Specialist - Weekend Availability

IHOP; Oakley (KS); On-site; USD 20,000 - 35,000; Full time

Job summary

IHOP in Oakley, Kansas is looking for a dedicated waiter/waitress to provide exceptional customer service and enhance the dining experience. Responsibilities include greeting guests, taking orders, delivering food, and managing customer complaints. The ideal candidate showcases great communication and teamwork skills, is able to multitask, and is flexible to work shifts, including weekends and holidays. This position is a great opportunity for those who thrive in a fast-paced restaurant environment.

Qualifications

• Must have great customer service skills.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.

Responsibilities

• Greeting, seating, and escorting guests.
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Handle guest complaints in a timely manner.
• Taking orders using software or slips.
• Communicating order details to the kitchen staff.
• Delivering food and beverages promptly.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining tables and tableware.
• Providing exceptional customer experience.

Skills

Customer service skills

Teamwork

Communication skills

Money handling

Multitasking

Job description

IHOP in Oakley, Kansas is looking for a dedicated waiter/waitress to provide exceptional customer service and enhance the dining experience. Responsibilities include greeting guests, taking orders, delivering food, and managing customer complaints. The ideal candidate showcases great communication and teamwork skills, is able to multitask, and is flexible to work shifts, including weekends and holidays. This position is a great opportunity for those who thrive in a fast-paced restaurant environment.