Guest Experience Host

IHOP; Kansas City (MO); On-site; USD 30,000 - 35,000; Full time

Job summary

Workstream is seeking dedicated service staff in Kansas City, Missouri. The role involves providing prompt and courteous service, developing professional relationships with guests, and ensuring compliance with IHOP's service guidelines. Responsibilities include handling guest complaints, memorizing menu knowledge, stocking supplies, and maintaining cleanliness in dining areas. Candidates should exhibit a professional demeanor and complete required training to excel in this position.

Responsibilities

• Provide prompt, efficient, courteous service to all guests.
• Develop professional working relationships with IHOP employees and guests.
• Execute Service Guidelines per IHOP SOP for quality service.
• Handle guest complaints professionally and timely.
• Memorize IHOP terminology and menu knowledge.
• Stock and rotate needed supplies.
• Comply with local health and safety guidelines.
• Clear and clean tables and dining areas.
• Perform cleaning duties as per posted charts.
• Follow IHOP uniform and appearance standards.
• Complete required training modules.

Job description

JOB DESCRIPTION

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

These Include the Following

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and maintain professional functional working relationships with IHOP employees and guests.

Execute the "Service Guidelines" per the IHOP SOP to ensure a high-quality guest experience.

Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.

Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.

Comply with SOP methods in regard to guest checks and server banking procedures.

Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.

Comply with all local and SOP health, sanitation, and safety guidelines.

Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.

Perform all cleaning duties according to posted cleaning charts.

Comply with IHOP uniform and appearance standards per SOP guidelines.

Comply with IHop N Go program as assigned.

Complete all required online and virtual training modules.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.