Guest Experience Host

Workstream; Kansas City (MO); On-site; USD 30,000 - 35,000; Full time

Job summary

Workstream is seeking dedicated service staff in Kansas City, Missouri. The role involves providing prompt and courteous service, developing professional relationships with guests, and ensuring compliance with IHOP's service guidelines. Responsibilities include handling guest complaints, memorizing menu knowledge, stocking supplies, and maintaining cleanliness in dining areas. Candidates should exhibit a professional demeanor and complete required training to excel in this position.

Responsibilities

• Provide prompt, efficient, courteous service to all guests.
• Develop professional working relationships with IHOP employees and guests.
• Execute Service Guidelines per IHOP SOP for quality service.
• Handle guest complaints professionally and timely.
• Memorize IHOP terminology and menu knowledge.
• Stock and rotate needed supplies.
• Comply with local health and safety guidelines.
• Clear and clean tables and dining areas.
• Perform cleaning duties as per posted charts.
• Follow IHOP uniform and appearance standards.
• Complete required training modules.

Job description

Workstream is seeking dedicated service staff in Kansas City, Missouri. The role involves providing prompt and courteous service, developing professional relationships with guests, and ensuring compliance with IHOP's service guidelines. Responsibilities include handling guest complaints, memorizing menu knowledge, stocking supplies, and maintaining cleanliness in dining areas. Candidates should exhibit a professional demeanor and complete required training to excel in this position.