Guest Experience Specialist: Warm Service & Room Upsells

ADP; Gainesville (GA); Presencial; USD 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vacation pay

Same-day pay

Employee assistance program

Reduced room rates

Resumo da oferta

Hotel Equities in Gainesville, GA is seeking a Guest Services Representative for TownePlace Suites Gainesville GA. You will welcome guests, check them in/out, manage reservations, handle payments, and provide local information with a focus on courteous service.

The role requires strong communication and basic computer skills, plus flexibility for nights/weekends. Benefits include vacation pay and same-day pay opportunities.

Qualificações

• High School diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Must be able to speak, read, write and understand the primary language used in the workplace.

Responsabilidades

• Greet and register guests, verify reservations and payment information.
• Promote the guest program and provide benefits to current members.
• Accept payments, manage a house bank, and post charges.
• Handle guest check-ins, check-outs, and inquiries with courtesy and accuracy.
• Assist guests with luggage and provide local area information.
• Respond to guest complaints promptly and professionally.

Conhecimentos

Customer service

Communication skills

Cash handling

Basic computer skills

Formação académica

High School diploma

Descrição da oferta de emprego

Hotel Equities in Gainesville, GA is seeking a Guest Services Representative for TownePlace Suites Gainesville GA. You will welcome guests, check them in/out, manage reservations, handle payments, and provide local information with a focus on courteous service.

The role requires strong communication and basic computer skills, plus flexibility for nights/weekends. Benefits include vacation pay and same-day pay opportunities.