Guest Experience Specialist — Warm Hospitality

Hilton; Bozeman (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

110 discounted travel nights

ESPP – 15% discount on Hilton shares

Paid parental leave

Caregiving concierge services

Crisis concierge support

Employee Assistance Program

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Bozeman, MT seeks a Guest Service Agent to warmly welcome guests, manage check-in/out, and provide local information. You will use your hospitality skills to deliver memorable stays, assist with requests, and promote hotel services to enhance guest satisfaction.

The role emphasizes teamwork, integrity, and a proactive approach to guest needs in a fast-paced hotel environment.

Qualifications

• Hospitality-focused role requiring excellent guest service and communication.

Responsibilities

• Deliver a warm welcome: greet guests on arrival, complete check-in, verify details, assign rooms and issue keys.
• Support efficient check-out: verify charges, process payments, issue receipts, and use POS accurately.
• Provide hotel and local knowledge: inform guests about offerings, room types, rates, and local info.
• Promote hotel services: upsell amenities to maximize revenue.
• Delight guests: respond to requests, resolve concerns with care and urgency.

Job description

Hilton in Bozeman, MT seeks a Guest Service Agent to warmly welcome guests, manage check-in/out, and provide local information. You will use your hospitality skills to deliver memorable stays, assist with requests, and promote hotel services to enhance guest satisfaction.

The role emphasizes teamwork, integrity, and a proactive approach to guest needs in a fast-paced hotel environment.