Guest Experience Pro — Travel Perks & PTO

Hilton; Bozeman (MT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Mental health resources

Generous PTO

Health benefits

Job summary

Hilton is seeking a Guest Service Agent in Bozeman, MT to deliver warm, efficient service at check-in and check-out, while providing guests with local insights and information about hotel amenities. You will help guests have a memorable stay by anticipating needs and resolving requests with care.

The role emphasizes hospitality, integrity, teamwork, and ownership, with opportunities to upsell services and contribute to an award-winning workplace culture.

Qualifications

• Prior experience in guest-facing roles preferred.
• Ability to greet guests warmly and handle check-in/check-out accurately.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests upon arrival and complete check-in/check-out.
• Process charges, payments, and issue receipts using the POS system.
• Provide hotel information and local recommendations to guests.
• Promote hotel services and upsell amenities and offerings.
• Respond promptly to guest requests and resolve issues with courtesy.

Skills

Customer service

Communication

Hospitality

Upselling

Tools

POS system

Job description

Hilton is seeking a Guest Service Agent in Bozeman, MT to deliver warm, efficient service at check-in and check-out, while providing guests with local insights and information about hotel amenities. You will help guests have a memorable stay by anticipating needs and resolving requests with care.

The role emphasizes hospitality, integrity, teamwork, and ownership, with opportunities to upsell services and contribute to an award-winning workplace culture.