Guest Experience Specialist - Front Desk

Generation Hospitality; Bozeman (MT); On-site; USD 28,000 - 30,000; Full time

Job summary

Generation Hospitality is seeking a Guest Service Representative at the Hilton Garden Inn Bozeman to be the primary contact for guests from arrival to departure. You will handle check-ins/outs, respond to inquiries, and collaborate with housekeeping and other departments to ensure a smooth guest experience.

The role is hourly and full-time, requiring friendly, detail-oriented service in a fast-paced hospitality environment.

Qualifications

• Previous experience in a customer service, hospitality, or front desk role preferred.
• High school diploma or equivalent required; hospitality studies are a plus.
• Strong verbal and written communication in English.
• Friendly, professional demeanor with attention to detail.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Greet and welcome guests at the front desk in a courteous, professional manner.
• Perform check-in and check-out procedures using property management systems.
• Confirm reservations, room assignments, rates, and payment methods per policy.
• Respond to guest inquiries in person, by phone, and by email with accurate information.
• Address and resolve guest concerns, escalating to management when needed.
• Process payments and handle cash, card, and transactions per cash-handling procedures.
• Coordinate with housekeeping, maintenance, and other departments to prepare rooms.
• Monitor room availability and communicate changes to the team.
• Maintain records, incident reports, and shift logs accurately.
• Follow security protocols and protect guest privacy and confidential information.
• Keep the front desk organized and stocked with forms, key cards, and supplies.
• Promote hotel programs, offers, and loyalty memberships.
• Assist with mail, messages, and packages for guests as needed.
• Participate in shift handovers and share relevant information with colleagues.
• Comply with company policies and brand standards while contributing to a positive team.

Skills

Customer service

Hospitality knowledge

English communication

Front desk experience

Education

High school diploma

Tools

Property management systems

Job description

Generation Hospitality is seeking a Guest Service Representative at the Hilton Garden Inn Bozeman to be the primary contact for guests from arrival to departure. You will handle check-ins/outs, respond to inquiries, and collaborate with housekeeping and other departments to ensure a smooth guest experience.

The role is hourly and full-time, requiring friendly, detail-oriented service in a fast-paced hospitality environment.