Guest Experience Specialist

Hilton; Bozeman (MT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Incredible travel perks

Stock purchase program

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Bozeman, Montana seeks a Guest Service Agent to warmly welcome guests, manage check-in/out, and deliver hospitality that elevates every stay.

You will assist guests with inquiries, share local knowledge, and upsell services to enhance guest experiences while supporting smooth hotel operations.

Hilton offers travel perks, a strong team culture, and opportunities for career growth within a world-class hospitality brand.

Responsibilities

• Greet guests and complete check-in with room assignment and keys
• Process check-out, verify charges, issue receipts, and handle payments
• Provide hotel knowledge on offerings, room types, rates, and local info
• Upsell hotel services to maximize revenue
• Respond to guest requests with care and resolve concerns

Job description

Hilton in Bozeman, Montana seeks a Guest Service Agent to warmly welcome guests, manage check-in/out, and deliver hospitality that elevates every stay.

You will assist guests with inquiries, share local knowledge, and upsell services to enhance guest experiences while supporting smooth hotel operations.

Hilton offers travel perks, a strong team culture, and opportunities for career growth within a world-class hospitality brand.