Guest Experience Specialist - Vacation Rentals

TowneBank; McHenry (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Incentives

Job summary

Railey Vacations in McHenry, MD is seeking a Guest Services Coordinator to assist guests with vacation home selections, answer inquiries by phone, email, and webchats, and help manage existing reservations.

You will coordinate with housekeeping, maintenance, and other departments; provide local recommendations; handle guest issues calmly; and ensure accurate booking and payment details. Incentives are available.

Qualifications

• Ability to use email and booking software.
• Familiarity with properties, amenities, owners, and policies.
• Abide by company policies, procedures, and guidelines.

Responsibilities

• Answer inquiries by phone/email/webchats to help guests find a vacation home.
• Assist guests on existing reservations.
• Coordinate with housekeeping/maintenance on daily schedule and changes.
• Provide information and recommendations on local attractions, restaurants, and more.
• Communicate guest statuses and issues to appropriate departments.

Skills

Email usage

Booking software

Property knowledge

Policy compliance

Job description

Railey Vacations in McHenry, MD is seeking a Guest Services Coordinator to assist guests with vacation home selections, answer inquiries by phone, email, and webchats, and help manage existing reservations.

You will coordinate with housekeeping, maintenance, and other departments; provide local recommendations; handle guest issues calmly; and ensure accurate booking and payment details. Incentives are available.