Guest Experience Specialist - Trampoline Park

Altitude Trampoline Parks; City of Rochester (NY); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Altitude Trampoline Parks is seeking friendly Front Desk team members to join our Rochester area location. You will greet guests, process jump bookings, collect waivers, and operate the POS system while promoting birthday packages and merchandise.

This role is customer-facing and requires strong communication and a welcoming attitude. Candidates must be at least 16 with working papers, have solid computer skills, and be able to multitask in a fast-paced environment.

Formación

• Must be 16 years of age and have Working Papers.
• Ability to communicate effectively.
• Professional, "Altitude" attitude and work.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast- paced environment.
• Computer skills required.
• Weekend availability is a requirement.

Responsabilidades

• Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park's philosophy.
• Communicate and enforce all park regulations and jumping rules in a personable and professional manner.
• Attend scheduled staff meetings.
• Accurately book, change and cancel jump appointments.
• Operates Point of Sale (POS) system including verifying customer waivers & sales transactions.
• Acknowledge and greet everyone who enters and leaves the facility.
• Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation.
• Utilize park computer with skill and proficiently.
• Maintaining a clean work environment.
• Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain positive guest experience by using our SMILES philosophy.
• Handle guest's questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Developability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Communicate to management any and all occurrences involving staff or guests in the park that require attention.
• Follow safety and incident reporting guidelinesProvides or performs other services or duties as required by management

Conocimientos

Communication

Professional attitude

Organizational skills

Computer skills

Weekend availability

Herramientas

POS system

Descripción del empleo

Altitude Trampoline Parks is seeking friendly Front Desk team members to join our Rochester area location. You will greet guests, process jump bookings, collect waivers, and operate the POS system while promoting birthday packages and merchandise.

This role is customer-facing and requires strong communication and a welcoming attitude. Candidates must be at least 16 with working papers, have solid computer skills, and be able to multitask in a fast-paced environment.