Front Counter

Altitude Trampoline Parks; Pueblo County (CO); On-site; USD 21,000 - 28,000; Part time

Job summary

Altitude Trampoline Park is seeking a Front Desk Team Member to manage guest experiences, provide essential information, fulfill requests, and resolve issues at the front desk. The role reports to the Manager and emphasizes hospitality, safety, and efficient service.

The position requires weekend availability, high energy, and strong communication skills to support park operations, promotions, and guest satisfaction in a fast-paced environment.

Qualifications

• Clear and positive communication with guests.
• High-energy, upbeat demeanor.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer literacy and familiarity with software or tablets.

Responsibilities

• Represent Altitude Trampoline Park with a professional attitude and appearance.
• Enforce park rules and safety guidelines in a friendly manner.
• Attend scheduled staff meetings.
• Accurately book, modify, and cancel jump appointments.
• Operate the POS system and process sales transactions.
• Greet guests and acknowledge them on entry and exit.
• Provide information about park features, packages, hours, and directions.
• Use the park computer system efficiently.
• Maintain a clean, organized work area.
• Promote park services, packages, sessions, and discounts.
• Support SMILES philosophy to enhance guest experiences.
• Handle guest questions and concerns professionally and quickly.
• Communicate any issues to management.
• Work independently and stay at the assigned post as needed.
• Adhere to safety and incident reporting procedures.

Skills

Effective communication

High energy

Organizational skills

Multitasking

Basic computer skills

Tools

POS system

Job description

We believe in family fun.
We believe in celebrating life’s moments together. We believe in combining activity and energy to create memorable experiences for friends and family. Altitude Trampoline Parks are places where social connectivity, activity, and celebration bring joy, exhilaration, growth, and wellness.

We believe there’s always another opportunity to play—another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. With locations around the globe, we’re dedicated to bringing the joy of play to friends and families everywhere, contributing to a happier world.

We celebrate play, accomplishments, and the emotions that come with experiencing free play the Altitude way!

Position: Front Desk Team Member

Position Summary

Front Desk Team Members handle all aspects of guest experiences, provide essential information to guests, fulfill requests, and help resolve issues. The front desk serves as the hub of all guest activity and daily responsibilities. This role reports directly to the Manager at Altitude Trampoline Park.

Key Responsibilities

• Represent Altitude Trampoline Park with a professional attitude and appearance, upholding the park’s philosophy.
• Communicate and enforce all park regulations and jumping rules in a friendly, professional manner.
• Attend scheduled staff meetings.
• Accurately book, change, and cancel jump appointments.
• Operate the Point of Sale (POS) system, including verifying customer waivers and processing sales transactions.
• Acknowledge and greet everyone entering and leaving the facility.
• Provide detailed descriptions of the park, birthday packages, services, facility features, and hours of operation.
• Utilize the park computer system with skill and proficiency.
• Maintain a clean and organized work environment.
• Actively promote the park, birthday packages, sessions, retail items, programs, promotions, and discounts.
• Enhance guest experiences using our SMILES philosophy.
• Handle guest questions and concerns professionally and courteously.
• Provide accurate and immediate responses to all guest requests, ensuring complete satisfaction.
• Develop the ability to work independently and remain at the assigned post for extended periods.
• Communicate any issues or occurrences involving staff or guests to management as needed.
• Adhere to safety and incident reporting guidelines.
• Perform other services or duties as required by management.

Qualifications and Skills

• Required to be available weekends.
• Effective communication skills.
• High energy
• Professional “Altitude” attitude and work ethic.
• Excellent organizational skills, with the ability to prioritize workload and multitask in a fast-paced environment.
• Basic computer skills.