Guest Experience Specialist — Trampoline Park Front Desk

Altitude Trampoline Parks; Austell (GA); On-site; USD 17,000 - 19,000; Full time

Job summary

Altitude Trampoline Parks seeks a Front Desk Team Member to manage guest experiences, provide essential information, fulfill requests, and resolve issues. The role serves as the guest activity hub and reports to the Park Manager.

Responsibilities include booking/jumping appointments, processing sales, greeting guests, and promoting park packages. Weekend availability and strong communication are required.

Qualifications

• Availability on weekends.
• Strong communication skills.
• High energy and a positive attitude.
• Professional Altitude attitude and work ethic.
• Excellent organizational skills and ability to multitask.
• Basic computer skills.

Responsibilities

• Represent Altitude Trampoline Park with a professional attitude and appearance.
• Enforce park regulations and jumping rules in a friendly, professional manner.
• Attend scheduled staff meetings.
• Book, change, and cancel jump appointments accurately.
• Operate the POS system and process sales transactions.
• Greet guests and acknowledge all entrants and exits.
• Provide detailed descriptions of park features, packages, and hours.
• Utilize the park computer system proficiently.
• Maintain a clean, organized work area.
• Promote park services, sessions, packages, and promotions.
• Support SMILES philosophy to enhance guest experiences.
• Respond to guest questions and concerns professionally and promptly.
• Work independently and stay at post for extended periods.
• Communicate issues to management as needed.
• Adhere to safety and incident reporting guidelines.
• Perform other duties as required by management.

Skills

Effective communication

High energy

Altitude attitude

Organizational skills

Multitasking

Basic computer skills

Tools

POS system

Job description

Altitude Trampoline Parks seeks a Front Desk Team Member to manage guest experiences, provide essential information, fulfill requests, and resolve issues. The role serves as the guest activity hub and reports to the Park Manager.

Responsibilities include booking/jumping appointments, processing sales, greeting guests, and promoting park packages. Weekend availability and strong communication are required.