Front Desk & Guest Experience Associate

Altitude Trampoline Parks; Lombard (CA); Vor Ort; USD 19.000 - 22.000; Teilzeit

Zusammenfassung

Altitude Trampoline Parks is seeking a Front Desk Team Member to deliver outstanding guest experiences and serve as the hub of daily activity at the park. You will provide essential information, fulfill requests, and help resolve issues while welcoming guests with a friendly, professional demeanor.

Reporting to the Manager, you will book jump appointments, operate the POS system, greet visitors, and promote birthday packages and park services.

Qualifikationen

• Weekend availability required.
• Effective communication skills.
• High energy and enthusiastic attitude.
• Professional Altitude attitude and work ethic.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Basic computer skills.

Aufgaben

• Represent the park professionally and uphold its philosophy.
• Enforce park rules in a friendly, professional manner.
• Attend scheduled staff meetings.
• Accurately book, change, and cancel jump appointments.
• Operate the POS system, including verifying waivers and processing sales.
• Greet guests entering and leaving the facility.
• Provide detailed descriptions of the park, packages, services, hours of operation.
• Utilize the park computer system with skill and proficiency.
• Maintain a clean and organized work environment.
• Actively promote the park, packages, sessions, retail items, programs, promotions, and discounts.
• Enhance guest experiences using the SMILES philosophy.
• Handle guest questions and concerns professionally and courteously.
• Provide accurate responses to guest requests and ensure satisfaction.
• Develop the ability to work independently at the assigned post.
• Report issues to management as needed.
• Adhere to safety and incident reporting guidelines.
• Perform other duties as required by management.

Kenntnisse

Weekend availability

Communication skills

High energy

Altitude attitude

Organizational skills

Basic computer skills

Jobbeschreibung

Altitude Trampoline Parks is seeking a Front Desk Team Member to deliver outstanding guest experiences and serve as the hub of daily activity at the park. You will provide essential information, fulfill requests, and help resolve issues while welcoming guests with a friendly, professional demeanor.

Reporting to the Manager, you will book jump appointments, operate the POS system, greet visitors, and promote birthday packages and park services.