Guest Experience Dynamo — Front Desk

Altitude Trampoline Parks; Pueblo County (CO); On-site; USD 21,000 - 28,000; Part time

Job summary

Altitude Trampoline Park is seeking a Front Desk Team Member to manage guest experiences, provide essential information, fulfill requests, and resolve issues at the front desk. The role reports to the Manager and emphasizes hospitality, safety, and efficient service.

The position requires weekend availability, high energy, and strong communication skills to support park operations, promotions, and guest satisfaction in a fast-paced environment.

Qualifications

• Clear and positive communication with guests.
• High-energy, upbeat demeanor.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer literacy and familiarity with software or tablets.

Responsibilities

• Represent Altitude Trampoline Park with a professional attitude and appearance.
• Enforce park rules and safety guidelines in a friendly manner.
• Attend scheduled staff meetings.
• Accurately book, modify, and cancel jump appointments.
• Operate the POS system and process sales transactions.
• Greet guests and acknowledge them on entry and exit.
• Provide information about park features, packages, hours, and directions.
• Use the park computer system efficiently.
• Maintain a clean, organized work area.
• Promote park services, packages, sessions, and discounts.
• Support SMILES philosophy to enhance guest experiences.
• Handle guest questions and concerns professionally and quickly.
• Communicate any issues to management.
• Work independently and stay at the assigned post as needed.
• Adhere to safety and incident reporting procedures.

Skills

Effective communication

High energy

Organizational skills

Multitasking

Basic computer skills

Tools

POS system

Job description

Altitude Trampoline Park is seeking a Front Desk Team Member to manage guest experiences, provide essential information, fulfill requests, and resolve issues at the front desk. The role reports to the Manager and emphasizes hospitality, safety, and efficient service.

The position requires weekend availability, high energy, and strong communication skills to support park operations, promotions, and guest satisfaction in a fast-paced environment.