Front Counter

Altitude Trampoline Parks; Lombard (CA); On-site; USD 19,000 - 22,000; Part time

Job summary

Altitude Trampoline Parks is seeking a Front Desk Team Member to deliver outstanding guest experiences and serve as the hub of daily activity at the park. You will provide essential information, fulfill requests, and help resolve issues while welcoming guests with a friendly, professional demeanor.

Reporting to the Manager, you will book jump appointments, operate the POS system, greet visitors, and promote birthday packages and park services.

Qualifications

• Weekend availability required.
• Effective communication skills.
• High energy and enthusiastic attitude.
• Professional Altitude attitude and work ethic.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Basic computer skills.

Responsibilities

• Represent the park professionally and uphold its philosophy.
• Enforce park rules in a friendly, professional manner.
• Attend scheduled staff meetings.
• Accurately book, change, and cancel jump appointments.
• Operate the POS system, including verifying waivers and processing sales.
• Greet guests entering and leaving the facility.
• Provide detailed descriptions of the park, packages, services, hours of operation.
• Utilize the park computer system with skill and proficiency.
• Maintain a clean and organized work environment.
• Actively promote the park, packages, sessions, retail items, programs, promotions, and discounts.
• Enhance guest experiences using the SMILES philosophy.
• Handle guest questions and concerns professionally and courteously.
• Provide accurate responses to guest requests and ensure satisfaction.
• Develop the ability to work independently at the assigned post.
• Report issues to management as needed.
• Adhere to safety and incident reporting guidelines.
• Perform other duties as required by management.

Skills

Weekend availability

Communication skills

High energy

Altitude attitude

Organizational skills

Basic computer skills

Job description

We believe in family fun.
We believe in celebrating life’s moments together. We believe in combining activity and energy to create memorable experiences for friends and family. Altitude Trampoline Parks are places where social connectivity, activity, and celebration bring joy, exhilaration, growth, and wellness.

We believe there’s always another opportunity to play—another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. With locations around the globe, we’re dedicated to bringing the joy of play to friends and families everywhere, contributing to a happier world.

We celebrate play, accomplishments, and the emotions that come with experiencing free play the Altitude way!

Position: Front Desk Team Member

Position Summary

Front Desk Team Members handle all aspects of guest experiences, provide essential information to guests, fulfill requests, and help resolve issues. The front desk serves as the hub of all guest activity and daily responsibilities. This role reports directly to the Manager at Altitude Trampoline Park.

Key Responsibilities

• Represent Altitude Trampoline Park with a professional attitude and appearance, upholding the park’s philosophy.
• Communicate and enforce all park regulations and jumping rules in a friendly, professional manner.
• Attend scheduled staff meetings.
• Accurately book, change, and cancel jump appointments.
• Operate the Point of Sale (POS) system, including verifying customer waivers and processing sales transactions.
• Acknowledge and greet everyone entering and leaving the facility.
• Provide detailed descriptions of the park, birthday packages, services, facility features, and hours of operation.
• Utilize the park computer system with skill and proficiency.
• Maintain a clean and organized work environment.
• Actively promote the park, birthday packages, sessions, retail items, programs, promotions, and discounts.
• Enhance guest experiences using our SMILES philosophy.
• Handle guest questions and concerns professionally and courteously.
• Provide accurate and immediate responses to all guest requests, ensuring complete satisfaction.
• Develop the ability to work independently and remain at the assigned post for extended periods.
• Communicate any issues or occurrences involving staff or guests to management as needed.
• Adhere to safety and incident reporting guidelines.
• Perform other services or duties as required by management.

Qualifications and Skills

• Required to be available weekends.
• Effective communication skills.
• High energy
• Professional “Altitude” attitude and work ethic.
• Excellent organizational skills, with the ability to prioritize workload and multitask in a fast-paced environment.
• Basic computer skills.