Guest Experience Specialist

The Sports Facilities Advisory & Management; Fort Wayne (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

The Guest Services Team Member at PSM Icehouse in Fort Wayne, IN provides the first point of contact for guests, delivering friendly, informed service and handling registrations and payments for leagues, camps and drop-ins.

You will be knowledgeable about facility programs, operate multi-line phones, record waivers and scores, and help enforce venue policies with discretion and courtesy, while contributing to a welcoming guest experience.

Qualifications

• Must be at least 18 years old.
• Possess a valid Driver's License.
• Flexible work schedule including nights, weekends, and holidays.
• Excellent verbal and written communication skills.
• Ability to stay focused in a high-volume environment.
• Strong guest service orientation and discretion.
• Detail-oriented with solid organizational skills.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Provide courteous, first-in-class service to all guests.
• Register guests and process payments for leagues, camps, clinics, drop-ins.
• Be knowledgeable about facility programs, formats, pricing, and dates/times.
• Operate multi-line phones.
• Record waivers and event information.
• Record event scores and print game sheets daily.
• Maintain confidentiality with guest and team member information.

Skills

Communication skills

Customer service

Cash handling

Teamwork

Flexible schedule

Attention to detail

Multitasking

Friendly demeanor

Job description

The Guest Services Team Member at PSM Icehouse in Fort Wayne, IN provides the first point of contact for guests, delivering friendly, informed service and handling registrations and payments for leagues, camps and drop-ins.

You will be knowledgeable about facility programs, operate multi-line phones, record waivers and scores, and help enforce venue policies with discretion and courtesy, while contributing to a welcoming guest experience.