Food & Beverage Team Member - PSM Icehouse

sportadvisory; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

PSM Icehouse, a Fort Wayne sport, recreation and entertainment venue, seeks a Food & Beverage Team Member to support daily operations, assist guests, and help with events on a part-time basis. The role requires reliable cash handling and proactive customer service in a busy setting.

You will work with the Food & Beverage team to ensure clean service areas, accurate transactions, and smooth event execution, while upholding health and safety standards.

Qualifications

• Must be at least 16 years old.
• Must be able to work weekends, nights, and holidays.
• Prior experience operating a cash register and balancing a cash drawer is preferred.
• Strong customer service and positive communication with patrons is essential.

Responsibilities

• Assist customers with outstanding customer service.
• Operate an electronic cash register and credit card machine.
• Perform basic mathematical computations for transactions.
• Balance drawer and manage daily income.
• Communicate with the public in a tactful, polite, and friendly manner.
• Clean food & beverage areas and tables; assist in preparing and serving food items; fill condiment containers.
• Scrape and rinse dishes, load dishwasher and operate dishwashing equipment.
• Take and record temperature of food to ensure proper temperature controls.
• Assist in unloading, lifting, and carrying food and supplies from trucks and storage areas.
• Alert management immediately for suspicious activity or cash drawer discrepancies.
• Additional tasks assigned by management.

Skills

Cash handling

Customer service

Communication

Weekend availability

Team player

Tools

Cash register

Credit card machine

Dishwasher

Job description

FOOD & BEVERAGE TEAM MEMBER - PSM Icehouse

SPI SFM, LLC

LOCATION: Fort Wayne, IN

DEPARTMENT: FOOD & BEVERAGE

REPORTS TO: FOOD & BEVERAGE MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

PSM Icehouse is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Fort Wayne, IN. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

PSM Icehouse is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Food & Beverage Team Member is responsible for providing efficient food services procedures to be used in all food areas and to assist the Food & Beverage operations in daily preparations and execution of events.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Assist customers as needed with outstanding customer service
• Operate an electronic cash register and credit card machine
• Perform basic mathematical computations
• Balance drawer and manage daily income
• Communicate with the public in a tactful, polite, and friendly manner
• Clean food & beverage areas and tables; assist in preparing and serving food items; fill condiment containers
• Scrape and rinse dishes, load dishwasher and operate dishwashing machine, wash dishes, carts, pots, pans, and equipment
• Take and record temperature of food to ensure proper temperature controls in the transportation of food
• Assist in unloading, lifting, and carrying food and supplies from trucks and storage areas, and place them in designated areas
• Alert management immediately for the following incidences: suspicious acting persons, intoxicated individuals, adults with no children, etc.
• Alert management immediately regarding mistake or adjustment to the cash drawer
• Additional tasks assigned by management

MINIMUM QUALIFICATIONS:

• Must be at least 16 years of age
• Must be able to work weekends, nights, and holidays
• Prior experience operating a cash register and balancing a cash drawer
• Ability to communicate in a positive, friendly manner with patrons
• One year of customer service experience with general public preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• Will be required to stand for extended periods of time
• Able to enter information on computers
• Must comply with safety and health code standards
• Good personal hygiene
• Facility has intermittent noise
• Must wear proper uniform

PREFERRED:

• Current Food Handlers Card
• CPR/First Aid Certified
• 1+ years of experience in food service environment