Guest Experience Specialist – Spa Reception & Scheduling

LMAF Wax Group; Memphis (TN); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Discounted waxing services and retail products

Competitive hourly wage plus performance bonuses

Employer-paid basic life and AD&D insurance

Employer-subsidized health insurance

Paid Time-Off

Employee referral and guest referral programs

Job summary

LMAF Wax Group seeks a Guest Service Associate (GSA) in Memphis, TN, to provide exceptional service and ensure guest satisfaction. You will greet guests warmly, manage check-in/out, handle bookings, and maintain a clean reception area. Ideal candidates have a high school diploma, excellent communication skills, and a friendly demeanor. Benefits include discounted services, competitive wages, and employer-paid insurance. Enjoy working in a motivating environment that celebrates beauty and customer service.

Qualifications

• High school diploma or equivalent required; experience in a customer service role preferred.
• Strong interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with a focus on guest satisfaction.
• Proficiency in computer systems and scheduling software.
• Approachable, friendly, and enthusiastic attitude.
• Able to work flexible hours, including evenings and weekends.

Responsibilities

• Greeting guests with a warm and friendly demeanor upon arrival.
• Assisting guests with check-in and check-out processes.
• Managing booking appointments and handling customer inquiries over the phone and in-person.
• Educating guests on services, products, and promotions.
• Maintaining a clean and organized reception area.
• Handling transactions accurately and efficiently.
• Contributing to a positive team environment by supporting fellow associates.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Detail-oriented

Computer proficiency

Friendly attitude

Education

High school diploma or equivalent

Job description

LMAF Wax Group seeks a Guest Service Associate (GSA) in Memphis, TN, to provide exceptional service and ensure guest satisfaction. You will greet guests warmly, manage check-in/out, handle bookings, and maintain a clean reception area. Ideal candidates have a high school diploma, excellent communication skills, and a friendly demeanor. Benefits include discounted services, competitive wages, and employer-paid insurance. Enjoy working in a motivating environment that celebrates beauty and customer service.