Guest Experience & Booking Specialist

LMAF Wax Group; Daphne (AL); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Discounted waxing services and retail products

Competitive hourly wage plus performance bonuses

Employer-paid basic life and AD&D insurance

Employer-subsidized health insurance

Paid Time-Off (increases with tenure)

Employee referral and guest referral programs

Job summary

LMAF Wax Group in Daphne, Alabama is looking for a Guest Service Associate (GSA) to provide exceptional service to guests and ensure their satisfaction. Responsibilities include greeting guests, managing appointments, and educating about services. Ideal candidates should have strong interpersonal skills, a high school diploma, and the ability to multi-task. The role offers discounted services, a competitive wage, performance bonuses, and flexible hours. A background in customer service is preferred.

Qualifications

• High school diploma or equivalent required; experience in a customer service role preferred.
• Strong interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with a focus on guest satisfaction.
• Proficiency in computer systems and scheduling software.
• Approachable, friendly, and enthusiastic attitude.
• Able to work flexible hours, including evenings and weekends.

Responsibilities

• Greeting guests with a warm and friendly demeanor upon arrival.
• Assisting guests with check-in and check-out processes.
• Managing booking appointments and handling customer inquiries over the phone and in-person.
• Educating guests on services, products, and promotions.
• Maintaining a clean and organized reception area.
• Handling transactions accurately and efficiently.
• Contributing to a positive team environment by supporting fellow associates.

Skills

Interpersonal skills

Communication skills

Multi-tasking abilities

Detail-oriented

Positive attitude

Education

High school diploma or equivalent

Tools

Computer systems

Scheduling software

Job description

LMAF Wax Group in Daphne, Alabama is looking for a Guest Service Associate (GSA) to provide exceptional service to guests and ensure their satisfaction. Responsibilities include greeting guests, managing appointments, and educating about services. Ideal candidates should have strong interpersonal skills, a high school diploma, and the ability to multi-task. The role offers discounted services, a competitive wage, performance bonuses, and flexible hours. A background in customer service is preferred.