Sales Associate

The Paper Store; Geneva (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

The Paper Store in Geneva, IL is hiring a Sales Associate to deliver friendly, world-class service in a fast-paced retail setting. You will help customers, process purchases at the POS, stock shelves, and maintain merchandising standards while upholding company guidelines.

Ideal candidates have flexible availability, are able to stand for long periods, and enjoy working as part of a team. Training will cover the G.U.E.S.T. service approach and product knowledge to drive sales.

Qualifications

• Previous experience in specialty retail is preferred, but not required.
• Flexible schedule including nights, weekends and holidays.
• Ability to multitask while assisting customers in a fast-paced environment.
• Work well in a team environment.
• Proficient with POS systems and basic computer use.
• Ability to stand for long periods and maintain professional presentation.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering world class service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customers’ needs with in-depth product knowledge.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer and invite them to return and shop with us again.
• Be a TPS brand ambassador and build customer loyalty through friendly, attentive service.
• Maintain professional presentation in attire and conduct per dress code and policies.
• Support all sales efforts and initiatives across channels to maximize sales.
• Capture accurate customer information at the POS and process promotions correctly.

Skills

GUEST service

Customer service

Sales technique

POS systems

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Job Details

Job Location: 0125 - Geneva, IL - GENEVA, IL 60134

Salary Range: $15.00 - $17.00 Hourly

Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.

Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovering the sales floor and cleaning throughout the store.

Key Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering world class service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open‑ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in‑depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS brand ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times
• Maintain professional presentation in attire, demeanor, appearance and compliance with the company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Enthusiastically participate in training and development as required utilizing all training resources
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Maintain store maintenance and cleanliness standards
• Complete all other tasks as directed by store management in assigned time frame
• Comply with all company policies and procedures

Job Requirements

• Previous experience in specialty retail is preferred, but not required
• Ability to work a flexible schedule to include nights, weekends and holidays
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
• Work well in a team environment
• Proficient in using Microsoft Office and POS systems
• Ability to stand for long periods of time
• Professional conduct, demeanor and attire in compliance with the company dress code
• Ability to lift and mobilize medium to large items up to 50 lbs. while utilizing appropriate safety techniques