Guest Experience Specialist - Retail & Food Service

Friendly Express, Inc.; Brunswick (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Friendly Express, Inc. is seeking a Customer Service Associate to support store operations and drive profitable store performance.

The role focuses on delivering world-class customer service and maintaining a clean, welcoming store environment. Responsibilities include greeting customers, processing cash transactions, assisting with food service, and ensuring compliance with safety and age-restricted product policies.

Qualifications

• Must be at least 18 years old
• Ability to multi-task and stand for long periods
• Basic language and mathematical skills
• Willingness to work weekends, nights, and holidays
• Reliable punctuality

Responsibilities

• Smile and greet customers to provide a fast, friendly shopping experience across gas/fuel, retail, and food service lines
• Operate a cash register and handle transactions in line with company policies
• Follow laws and policies regarding age-restricted products
• Ensure foodservice programs are executed and beverages are available
• Maintain store cleanliness and comply with safety and security policies
• Promote promotions, loyalty programs, and stock products to ensure freshness and accessibility
• Report theft, vendor concerns, and customer requests to management
• Complete housekeeping and store maintenance tasks as assigned
• Represent Friendly Express brand and core values

Job description

Friendly Express, Inc. is seeking a Customer Service Associate to support store operations and drive profitable store performance.

The role focuses on delivering world-class customer service and maintaining a clean, welcoming store environment. Responsibilities include greeting customers, processing cash transactions, assisting with food service, and ensuring compliance with safety and age-restricted product policies.