Customer Experience Specialist

Friendly Express Inc.; Town of Brunswick (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Friendly Express Inc. is seeking a Customer Service Associate to support store operations, handle cash transactions, and assist with food service and general duties. The role emphasizes delivering world-class customer service and maintaining a clean, organized store.

The position requires 18+, ability to multi-task and lift up to 50 lbs, and willingness to work weekends, nights, and holidays. You will join a team focused on delivering an exceptional customer experience daily.

Qualifications

• Must be at least 18 years of age.
• Ability to multi-task and perform repetitive tasks.
• Able to stand for extended periods and lift up to 50 pounds occasionally.
• Basic language and mathematical skills.
• Able to read and comprehend simple instructions and memos.
• Willingness to work weekends, nights, and holidays.

Responsibilities

• Smile and greet customers to provide a fast, friendly shopping experience.
• Operate a cash register and complete transactions for gas, retail, and food service items.
• Adhere to laws and company policies on selling age-restricted products.
• Ensure fresh, quality food and beverages are available at all times.
• Maintain store cleanliness and organize stock; keep store presentable.
• Report theft, concerns, and vendor issues to management.
• Represent the Friendly Express brand and follow uniform policies.

Skills

Customer service

Cash handling

Retail sales

Food service

Teamwork

Job description

Friendly Express Inc. is seeking a Customer Service Associate to support store operations, handle cash transactions, and assist with food service and general duties. The role emphasizes delivering world-class customer service and maintaining a clean, organized store.

The position requires 18+, ability to multi-task and lift up to 50 lbs, and willingness to work weekends, nights, and holidays. You will join a team focused on delivering an exceptional customer experience daily.