Guest Experience Specialist - PRN/On-Call

maryfreebed; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Mary Free Bed in Grand Rapids, MI seeks a Guest Services Associate to welcome patients, families and visitors, and support patient experience across the campus. This PRN/on-call role emphasizes warm, genuine care and helping guests find their way to the correct locations.

The position requires strong customer service and a professional demeanor. Mary Free Bed’s values-based culture focuses on patient care, teamwork, and a welcoming environment for all who come through our doors.

Responsibilities

• Greet patients, visitors and staff with warmth and professionalism.
• Assist arrivals with directions and locating correct destinations.
• Provide information at the West Information Desk and support sign-in.
• Maintain a clean, neat lobby and assist with materials and wheelchairs.
• Protect patient and staff confidentiality and follow HIPAA requirements.

Job description

Mary Free Bed in Grand Rapids, MI seeks a Guest Services Associate to welcome patients, families and visitors, and support patient experience across the campus. This PRN/on-call role emphasizes warm, genuine care and helping guests find their way to the correct locations.

The position requires strong customer service and a professional demeanor. Mary Free Bed’s values-based culture focuses on patient care, teamwork, and a welcoming environment for all who come through our doors.