On-Call Guest Services Specialist — Elevate Patient Experience

10 Mary Free Bed Rehabilitation Hospital; Grand Rapids (MI); On-site; USD 18,000 - 25,000; Full time

Job summary

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI seeks a Guest Services Associate to greet patients, families and visitors and support a positive patient experience on campus.

The role emphasizes warmth, professional demeanor and assisting arrivals with directions, wheelchair accessibility and information resources. Requires high school diploma and 2+ years of customer service in a healthcare setting; strong computer skills and flexible hours are expected.

Qualifications

• High school diploma or GED.
• Two years of customer service experience (Health Care industry preferred).
• Physical Demands: Ability to walk short distances, or be independent in wheelchair mobility.
• Ability to stand or sit for long periods of time up to ten hours per day, varying per assignment each shift.
• Competent with computers and with Microsoft Office Suite software (i.e. Outlook, Word, Excel, Access, etc.).
• Functional hearing abilities for communications from a cellular phone or other telephonic devices and PA speakers.
• Ability to work flexible schedules and extended hours as needed.
• Must have problem resolution skills
• Must have ability to manage multiple priorities
• Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence and memos; to write simple correspondence
• Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
• Bilingual Previous guest service, concierge, or customer service

Responsibilities

• Make eye contact and pleasantly greet each patient, visitor, and staff member as they arrive.
• Maintains a pleasant, friendly and professional demeanor with all guest, client, staff members and coworkers to create favorable first and last impressions.
• Ask arrivals the nature of his/her visit and assist arrivals in finding his/her correction location.
• Utilize patient experience volunteers to help escort patients, families, and/or visitors to the correct destination.
• Secures courtesy wheelchairs for guests as needed.
• Assist arrivals with belongings and equipment if needed.
• Assist arrivals with topographical and informational orientation to the main lobby, registration, check-in kiosks and wait areas.
• Offer information regarding local resources upon request.
• Provides information and assistance to inpatient admissions, outpatients, visitors, and staff at the West Information Desk, as assigned.
• Follows all procedures for visitor sign-in and visitor badge processes.
• Assist patients, families and/or visitors with departure and provide a warm good-bye, offering any additional assistance, if needed.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI seeks a Guest Services Associate to greet patients, families and visitors and support a positive patient experience on campus.

The role emphasizes warmth, professional demeanor and assisting arrivals with directions, wheelchair accessibility and information resources. Requires high school diploma and 2+ years of customer service in a healthcare setting; strong computer skills and flexible hours are expected.