Guest Experience Advocate (PRN)

Mary Free Bed Rehabilitation Hospital; Grand Rapids (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI is seeking a Guest Services Associate to greet patients and visitors with warmth and professionalism. You will help with directions, provide information, and support wheelchair assistance to ensure a smooth patient experience across the campus.

The role emphasizes exceptional customer service, confidentiality, and teamwork in a fast-paced hospital lobby.

Qualifications

• High school diploma or GED.
• Two years of customer service experience (Health Care industry preferred).
• Competent with computers and with Microsoft Office Suite software (Outlook, Word, Excel, Access, etc.).

Responsibilities

• Greet patients, families, and visitors and assist with directions and information.
• Escort patients, families, and visitors to correct locations and provide wayfinding support.
• Assist with wheelchairs and belongings; maintain a safe, welcoming lobby area.
• Provide information at the information desk and support visitor sign-in and badge processes.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI is seeking a Guest Services Associate to greet patients and visitors with warmth and professionalism. You will help with directions, provide information, and support wheelchair assistance to ensure a smooth patient experience across the campus.

The role emphasizes exceptional customer service, confidentiality, and teamwork in a fast-paced hospital lobby.