Guest Experience Specialist: Phone‑Driven Service Pro

Durango Motor Company; Durango (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible PTO

Company 401(k) with match

Boot allowance and uniforms

Training & career growth

Job summary

Durango Motor Company in Durango, CO seeks a friendly Guest Relations Specialist for our Business Development Center. You will handle inbound and outbound calls, gather guest information, and relay messages with care to deliver exceptional service.

We offer training, a supportive team, and career growth opportunities within a customer-focused environment. If you are energetic, organized, and passionate about helping guests, apply today.

Qualifications

• Sales, telemarketing, or related experience is preferred.
• Valid driver’s license with acceptable driving record.
• Strong verbal and written communication skills.
• Excellent computer proficiency.
• Willingness to complete a pre-employment background check.
• Genuine commitment to exceptional customer service.

Responsibilities

• Answer all inbound calls promptly using approved scripts.
• Transfer calls to the appropriate department or team member.
• Understand guest expectations to deliver a positive experience.
• Document all communications clearly for smooth follow-up.
• Relay accurate information to the receiving team member or department.
• Make follow-up calls after service visits to ensure guest satisfaction.
• Partner with fellow operators to ensure all calls are covered.
• Learn, practice, and implement pre-set scripts for inbound and outbound calls.
• Adapt to department needs and workflow changes.

Skills

Sales experience

Verbal communication

Written communication

Bilingual (optional)

Job description

Durango Motor Company in Durango, CO seeks a friendly Guest Relations Specialist for our Business Development Center. You will handle inbound and outbound calls, gather guest information, and relay messages with care to deliver exceptional service.

We offer training, a supportive team, and career growth opportunities within a customer-focused environment. If you are energetic, organized, and passionate about helping guests, apply today.