Guest Reservations Specialist - Train Trip Planning

American Heritage Companies; Durango (CO); On-site; USD 23,419 - 27,552; Full time

Job summary

American Heritage Companies in Durango, Colorado, is hiring a Reservations Agent to handle customer reservations and provide information on ticket options. We're seeking someone committed to high-quality customer service, who can multitask efficiently in a fast-paced environment.

The role involves assisting guests with queries about the Durango & Silverton Narrow Gauge Railroad, processing tickets, and ensuring the Depot area is welcoming and informative. Cash handling experience is required, and you'll thrive in this engaging position.

Qualifications

• Strong computer skills and ability to multitask.
• Experience in reservations or related fields preferred.
• Commitment to high customer service essential.

Responsibilities

• Assist customers with reservations and ticket options.
• Answer questions about the railroad history and attire.
• Process reservation requests through ETix software.

Skills

Strong computer skills and ability to multitask

Experience working in reservations or call centers

High customer service commitment

Cash handling experience

Job description

American Heritage Companies in Durango, Colorado, is hiring a Reservations Agent to handle customer reservations and provide information on ticket options. We're seeking someone committed to high-quality customer service, who can multitask efficiently in a fast-paced environment.

The role involves assisting guests with queries about the Durango & Silverton Narrow Gauge Railroad, processing tickets, and ensuring the Depot area is welcoming and informative. Cash handling experience is required, and you'll thrive in this engaging position.