Guest Experience Specialist - Part Time

National Fitness Partners; Doylestown (Bucks County); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is hiring a Customer Service Representative for a part-time role at a Planet Fitness club within our network. Starting pay is $11 per hour, with scheduled shifts Thursday 11am–7pm and weekends 11am–7pm, and hourly increases at 180 days, 1 year and every 6 months after the first year based on anniversary date.

The role focuses on delivering a superior Judgement Free member experience, greeting members, answering questions, processing sign-ups and maintaining a clean,

Qualifications

• Part-time position with starting at $11/hour.
• Hourly increases at 180 days, 1 year and every 6 months after the first year.
• Thursday 11am–7pm and Saturdays and Sundays 11am–7pm shifts.

Responsibilities

• Respond to member questions and concerns in a timely and professional manner.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

POS system

Job description

National Fitness Partners is hiring a Customer Service Representative for a part-time role at a Planet Fitness club within our network. Starting pay is $11 per hour, with scheduled shifts Thursday 11am–7pm and weekends 11am–7pm, and hourly increases at 180 days, 1 year and every 6 months after the first year based on anniversary date.

The role focuses on delivering a superior Judgement Free member experience, greeting members, answering questions, processing sign-ups and maintaining a clean,