Guest Experience Specialist & Night Auditor (Relief)

Nexgen Hospitality Ii Llc; Laredo (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Nexgen Hospitality Ii Llc is looking for a Guest Service Agent/Relief Night Auditor in Laredo, Texas. The role involves ensuring that every guest has a wonderful experience, managing reservations, and performing check-ins and check-outs.

The ideal candidate will need to communicate effectively with guests and other departments, maintain cleanliness at the front desk, and handle financial closing procedures.

Qualifications

• Must be a creative problem-solver and comfortable engaging with customers.
• Passionate about delivering an exceptional hospitality experience.

Responsibilities

• Greets guests, answers phones, and makes reservations.
• Checks guests in and out, ensuring correct payment methods.
• Answers questions about the local area and attractions.
• Communicates special guest needs to other departments.
• Keeps desk area clean and organized.
• Closes and balances shift tasks.

Skills

Customer service

Problem-solving

Communication

Job description

Nexgen Hospitality Ii Llc is looking for a Guest Service Agent/Relief Night Auditor in Laredo, Texas. The role involves ensuring that every guest has a wonderful experience, managing reservations, and performing check-ins and check-outs.

The ideal candidate will need to communicate effectively with guests and other departments, maintain cleanliness at the front desk, and handle financial closing procedures.