Guest Experience Specialist - Hybrid Concierge

Natural Retreats US LLC; Santa Rosa Beach (FL); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Vacation days 15

Holidays 9

Sick days 7

NR Days with $1,500 allowance

Maternity/Paternity Leave

Medical plans

Dental

Vision

Flexible Spending Accounts

401K match 3.5%

Disability Insurance

Life Insurance

Job summary

Natural Retreats is hiring a Guest Experience Agent to join our team in Santa Rosa Beach, FL. This hybrid role requires two days per week in our 360 Blue office and focuses on delivering exceptional guest experiences across reservations, guest services, and concierge duties under the Guest Experience Manager.

The ideal candidate has a high school diploma, strong organizational and customer service skills, and comfort with multiple communication channels.

Qualifications

• High School Diploma or equivalent.
• Ability to pass pre-employment testing which may include drug testing and/or background screening.
• Excellent organizational and time management skills.
• Ability to uphold policies and procedures.
• Ability to prioritize and execute tasks in a fast-paced, seasonal environment.
• Must be computer savvy, able to learn new programs and adapt to frequent systems changes.
• Ability to adapt to portfolio and company growth; flexible with changing duties.
• Proactivity and flexibility; outstanding customer service.

Responsibilities

• Maximize opportunities to generate incremental revenue from ancillary products and services.
• Ensure guests receive amazing customer service from arrival through departure.
• Serve as liaison between the guest and the on-site team to ensure exceptional services.
• Capture complete guest contact and booking information in the NR system.
• Handle guest communications across phone, email, text, web chat, and portals.
• Chase and collect balance payments when necessary.
• Maintain knowledge of departmental policies and standards.
• Work towards production targets individually and as a team.
• Utilize consultative sales tactics to improve conversion across destinations and brands.
• Resolve guest complaints with timely follow-up to ensure satisfaction.
• Record essential data in NR software for all inquiries and reservations.

Skills

High School Diploma

Organizational skills

Customer service

Proactivity

Flexibility

Computer literacy

Adaptability

Job description

Natural Retreats is hiring a Guest Experience Agent to join our team in Santa Rosa Beach, FL. This hybrid role requires two days per week in our 360 Blue office and focuses on delivering exceptional guest experiences across reservations, guest services, and concierge duties under the Guest Experience Manager.

The ideal candidate has a high school diploma, strong organizational and customer service skills, and comfort with multiple communication channels.