Guest Experience Specialist - Housekeeping

Hireology

Indianapolis (IN)

On-site

USD 26,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Disability Insurance

Accident Insurance

Critical Illness Insurance

Cross-training

Hotel Room Discounts

Job summary

MHG Hotels LLC is seeking a dedicated Houseperson to ensure guest rooms and public areas meet high standards of cleanliness and presentation. You will respond to guest requests, set up rooms, and help maintain a welcoming hotel environment.

The role emphasizes attention to detail, teamwork, and a professional demeanor to deliver exceptional service across shifts, including mornings, evenings, and nights. A strong guest-focused mindset is essential for success.

Qualifications

Professional demeanor and guest-focused attitude.
Excellent communication skills for guest interactions.
Ability to support multiple hotel departments.
Respectful and cooperative teamwork with colleagues.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor.
Respond promptly to guest requests and department needs.
Identify and report maintenance issues in public areas or guest rooms.
Set up furniture in guest rooms as requested and restock supplies.
Vacuum rooms and public areas, clean fixtures, and ensure cleanliness of facilities.