Event Experience Specialist – Banquets & Hospitality

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Event Concierge works directly with the Food & Beverage and Marketing departments to facilitate group events and banquets at Oak Grove Racing, Gaming & Hotel in Oak Grove, KY.

This role requires a high school diploma or equivalent, hospitality experience, and the ability to obtain a Kentucky gaming/racing license; the position supports a dynamic entertainment property with plenty of customer-facing duties, including setup and event execution.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality, entertainment, sports, or a similar environment preferred.
• Prior experience with audio visual equipment setup and operation is a plus.

Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Upholds the company and departmental service standards while ensuring the coaching/accountability measures are enforced.
• Ensures the safety and security of employees and customers.
• Completes room set up, following the floor plan as well as banquet event order.
• Executes table setting, buffet setups, displays, and bars following the banquet event order.
• Conducts closing down and cleanup of banquet spaces.
• Contacts F&B and Marketing teams in advance to confirm all details related to the event and assists the team in facilitating plans and fully responding to day‑of requests.
• Ensures courteous, professional, sincere, and responsive communications with all customers (internal and external).
• Other duties as assigned.

Skills

Interpersonal skills

Detail-oriented

Multitasking

Fast-paced

Education

High school diploma or equivalent

Job description

The Event Concierge works directly with the Food & Beverage and Marketing departments to facilitate group events and banquets at Oak Grove Racing, Gaming & Hotel in Oak Grove, KY.

This role requires a high school diploma or equivalent, hospitality experience, and the ability to obtain a Kentucky gaming/racing license; the position supports a dynamic entertainment property with plenty of customer-facing duties, including setup and event execution.